Duran mobile app · Noongil LLC

Privacy policy

Noongil LLC, a Washington State, USA company, provides the Duran mobile app. This policy covers the mobile app, not a private enterprise deployment or the separate speech.duran.ai website. It explains what we handle, why, when outside services are involved, and the choices you have. Contact info@noongil.ai with privacy questions.

Information the app handles

• Sign-in and account: an account identifier and information your Apple or Google sign-in shares with us, plus your mobile-app enrollment and consent choices.
• Conversations: microphone audio, recognized words, and the context needed to answer or carry out your request. The selected assistant mode determines which cloud AI services process them.
• Things you save: memories you confirm, assistant preferences, and reminders including their titles, dates, times, and time zones. A city or time zone you choose to provide may help make answers more relevant.
• Content requests: web-search queries and sources, image-generation prompts, and generated images. If you follow a source link, that site handles your visit under its own rules.
• Service records: feature usage, error and latency events, subscription and top-up transactions, credit balances, and records needed to reconcile purchases or prevent repeated grants.
• Support: problem-report text you review and send; technical crash reports only if you turn on crash reporting.

Why we use it

We use this information to provide conversations and requested content, carry out confirmed actions such as reminders, remember the preferences you choose to save, account for paid usage, protect the service, and investigate failures. A response may appear as a spoken summary, a card, an image, or a source link. We ask for your AI-data consent before starting cloud conversations; you can withdraw it in the app.

Outside services that receive information

The app uses outside services for voice transport, speech recognition, AI responses, speech synthesis, web search, image generation, sign-in, app distribution and purchases, storage, and server operations. Depending on the feature and assistant mode, we send the information needed for that operation: for example, audio for recognition, relevant text and context for a response, a search or image request, a purchase identifier for verification, or technical data for a connection. We do not treat a setting that limits our own storage as a promise that every outside service immediately deletes its copy.

These services may process data in countries other than your own, including the United States. We use them to provide the features described here, subject to their own processing and retention practices; their use does not make a Duran setting a universal deletion control. You can ask info@noongil.ai about the provider categories involved in a particular feature or assistant mode.

Your choices

• Review, edit, or delete saved memories and reminders in the app. You can also stop saving new memories.
• Preview and edit a problem report before sending it. We do not automatically attach your full conversation history, audio, or images. Submitted report text is kept for up to 30 days.
• Turn technical crash reporting on or off in Settings. It starts off. Turning it off does not instantly remove reports already sent.
• Withdraw AI-data consent in the app. This stops new AI conversations, but does not by itself cancel a subscription or delete your mobile-app account.
• Ask us at info@noongil.ai to help you access, correct, or delete mobile-app information. We may need to verify your identity before acting.

How long information remains

• Your mobile-app profile, confirmed memories, preferences, and reminders remain until you remove them or request mobile-app account deletion, subject to the limited exceptions below.
• Problem-report text is kept for up to 30 days. Account-linked product and latency events are kept for up to 30 days; non-identifying daily totals, if created, are kept for no more than 12 months.
• Generated images in Duran-managed storage are scheduled for removal after 30 days. A copy you save to your phone or share elsewhere is outside that storage and is not removed by us.
• Crash reports you opt to send are held under the crash-reporting service's retention process; turning reporting off prevents new uploads but does not immediately erase an earlier report.
• Purchase, credit, refund, and security records may be kept after mobile-app deletion only while needed to reconcile transactions and disputes, meet accounting or legal obligations, prevent fraud or repeated grants, and enforce a deletion request. We limit them to what those purposes require, then delete or de-identify them when those needs end. These records are not available as memories or conversation history.

Cloud services that process a request may have their own retention periods. We cannot promise that withdrawing consent or deleting your Duran mobile-app profile instantly removes copies they already processed. Contact us if you want help with a deletion request.

Deleting the mobile-app account

Start in Settings → Account → Delete account, or use the web instructions if you cannot sign in. This removes the mobile-app profile and associated content that Duran controls, subject to the limited records above. Because sign-in is shared, it does not remove your shared sign-in identity or your separate speech.duran.ai access and data. Deletion does not cancel an app-store subscription; cancel that separately in the store.

A note about sensitive information

Please do not include passwords, one-time codes, payment-card details, or someone else's private information in a conversation. AI responses can be wrong; verify important information with a trusted source.